(2018-07-27) Google Microsoft And Startups Are Going To War On Chatbot Technology

Google, Microsoft, And Startups Are Going To War On Chatbot Technology. Earlier this week Google planted a major flag in the war as it pushes further into the enterprise business dominated by Salesforce, SAP and Zendesk announcing bot technology for call centers alongside a raft of other machine-learning tools for its cloud customers.

Business can use Google’s tool, called Contact Centre AI, to attach a phone number to a virtual assistant that can take calls. It’s built on Dialog Flow, which uses Google’s expertise in natural language processing. The technology is similar to Google Duplex.

Healthcare companies and banks who use chatbots to deal with customer support queries can save around four minutes.

The British healthcare startup Babylon Health, which expects revenue in the tens of millions for 2018, bases its business largely on a chatbot it developed for giving advice on ailments. There are similarly automated symptom checkers from startups like Britain’s Ada Health and Israel’s K Health

Doctors have said that between 50% and 80% of their patients shouldn’t even see them.