(2018-10-16) 7 Things I Learned From Building An Ai Chatbot For Leadership Development

Kevin Kruse: 7 Things I Learned From Building An AI Chatbot For Leadership Development. My mission is to spark 100 million leaders in the next ten years. That’s a lot of people. How can I possibly reach so many people in so little time?

These include Woebot and Wysa for mental health and ParentSpark for parenting skills.

So I naively set off on my hero’s quest to create and train “Coach Amanda”, the world’s first AI-powered executive coach. (CoachBot)

I ultimately decided to go with IBM Watson.

My initial goal is to have “Coach Amanda” be able to answer a wide range of questions related to management and leadership. A content analysis of typical first-time manager curricula, new manager questions, and common employee problems enabled me to create an initial content base of about 300 different topics.

Lesson 1: You Don’t Just Dump Your Content In

Lesson 2: Three Critical Chatbot Terms (Intent, Entity, Utterance)

Lesson 3: You Can’t “Proof” Your Own Chatbot

begin testing your chatbot early, and with only a handful of peopl

Lesson 4: It’s The Mismatches That Get You

Lesson 5: Think Hard About The Scope and Purpose

A broad purpose will make it more useful, but not very accurate

I’m committed to having Coach Amanda know about Feedback, Delegation, Employee Engagement and about 50 other topics. It’s just that it will take many many months and over a million dollars to get there. I’m OK with that.

Lesson 6: Humans Have To Learn To Speak Robot

When Coach Amanda greets someone for the first time, she gives examples of utterances she would understand. She also asks you if you want more examples.

Lesson 7: This is Day One

Kevin Kruse is the CEO and Founder of LEADx.org the leading provider of Conversational Learning for leadership enablement.