(2020-02-23) Expectation Versus Reality Of Five Years In Gov Tech

Expectation versus Reality of Five Years in Gov Tech (egov). We asked five leaders in the gov tech market what they expected to happen in the past five years that did — or did not — come to pass

Cyd Harrell... Service design lead (consulting), Judicial Council of California; former chief of staff at 18F and product director at Code for America: With the bigger systems (which could play a much larger role in saving taxpayer money on gov tech) there’s lip service to agile in many places, but far less user-centered design and product management practice.