customer service engine - online help docs, chatbot, etc.

Ash Maurya: Making happy customers is the universal job of every business. (Drucker on The Purpose and Objectives of a Business). Making happy customers is NOT the same thing as making customers happy. The work of making happy customers happens in a customer factory. (more)

Ash Maurya: The Customer Factory Manifesto. 1. All Businesses Share a Common Universal Goal: To make happy customers. (cf Drucker on The Purpose and Objectives of a Business) (more)

Ash Maurya model of the key macro steps a customer takes from being an unaware visitor to a happy paying customer. (Stages of Consumer Buying Decision Process)

Mad Libs is a word game created by Leonard Stern (the screenwriter) and Roger Price.[3] It consists of one player prompting others for a list of words to substitute for blanks in a story before reading aloud. The game is frequently played as a party game or as a pastime. It can be categorized as a phrasal template game. The game was invented in the United States, and more than 110 million copies of Mad Libs books have been sold since the series was first published in 1958... Mad Libs was invented in 1953[4] by Leonard Stern and Roger Price. Stern and Price created the game, but could not agree on a name for their invention.[3] No name was chosen until five years later (1958), when Stern and Price were eating Eggs Benedict at a restaurant in New York City. While eating, the two overheard an argument at a neighboring table between a talent agent and an actor.[3] According to Price and Stern, during the overheard argument, the actor said that he wanted to "ad-lib" an upcoming interview. The agent, who clearly disagreed with the actor's suggestion, retorted that ad-libbing an interview would be "mad".[3] Stern and Price used that eavesdropped conversation to create, at length, the name "Mad Libs".[3] In 1958, the duo released the first book of Mad Libs, which resembled the earlier games[5] of consequences and exquisite corpse. https://en.wikipedia.org/wiki/Mad_Libs

Jazz rap (also jazz hop or jazz hip hop) is a fusion of jazz and hip hop music, as well as an alternative hip hop subgenre,[1] that developed in the late 1980s and early 1990s. AllMusic writes that the genre "was an attempt to fuse African-American music of the past with a newly dominant form of the present, paying tribute to and reinvigorating the former while expanding the horizons of the latter." The rhythm was rooted in hip hop[1] over which were placed repetitive phrases of jazz instrumentation: trumpet, double bass, etc. Groups involved in the formation of jazz rap included A Tribe Called Quest, Digable Planets, De La Soul, Gang Starr, The Roots, Jungle Brothers, and Dream Warriors... Jazz rap's emergence can be seen as an attempt to elevate rap music's status by associating it with jazz's cultural capital, and was seen as an alternative to more dominant subgenres like gangsta and pop rap... In 1989, Gang Starr released the debut single "Words I Manifest", sampling Dizzy Gillespie's 1952 "Night in Tunisia", and Stetsasonic released "Talkin' All That Jazz", sampling Lonnie Liston Smith.... Digable Planets' 1993 release Reachin' (A New Refutation of Time and Space) was a hit jazz rap record sampling the likes of Don Cherry, Sonny Rollins, Art Blakey, Herbie Mann, Herbie Hancock, Grant Green, and Rahsaan Roland Kirk. It spawned the hit single "Rebirth of Slick (Cool Like Dat)".[5] Also in 1993, Us3 released Hand on the Torch on Blue Note Records. All samples were from the Blue Note catalogue. The single "Cantaloop" was Blue Note's first gold record... Though jazz rap had achieved little mainstream success, jazz legend Miles Davis' final album (released posthumously in 1992), Doo-Bop, featured hip hop beats and collaborations with producer Easy Mo Bee... Musical jazz references became less obvious and less sustained, and lyrical references to jazz certainly more rare.[12] However, jazz had been added to the palette of hip hop producers, and its influence continued throughout the 1990s whether behind the gritty street-tales of Nas (Illmatic, Columbia, 1994), or backing the more bohemian sensibilities of acts such as The Roots, The Nonce, and Common. Since 2000 it can be detected in the work of producers such as J. Rawls, Nujabes, Fat Jon, Madlib, Kero One, and the English duo The Herbaliser. A project somewhat similar to Buckshot Le Fonque was Brooklyn Funk Essentials, a New York–based collective who also released their first LP in 1994. Prince himself contributed to the genre on some songs from 1991 to 1992, as well as with his New Power Generation album Gold Nigga, which mixed jazz, funk and hip-hop and was released very confidentially. One hip hop project which continued to maintain a direct connection to jazz was Guru's Jazzmatazz series, which used live jazz musicians in the studio.[13] Spanning from 1993 to 2007, its four volumes assembled jazz luminaries like Freddie Hubbard, Donald Byrd, Courtney Pine, Herbie Hancock, Kenny Garrett and Lonnie Liston Smith, and hip hop performers such as Kool Keith, MC Solaar, Common, and Guru's Gang Starr colleague DJ Premier. Madlib's 2003 release Shades of Blue paid homage to his Blue Note Records roots, where he samples from Blue Note's archives. The album also contains interpretations of Blue Note classics performed by Yesterdays New Quintet. https://en.wikipedia.org/wiki/Jazz_rap

Ash Maurya: The Backstory Behind Customer Forces Stories. Good customer / problem discovery is key to achieving problem/solution fit. (more)

Steve Blank model of Start Up success (more)

Attempt to win an argument by claiming that a more-credible and expert person agrees with you.

Scientism is the view that science and the scientific method are the best or only objective means by which people should determine normative and epistemological values.[1][2] While the term was originally defined to mean "methods and attitudes typical of or attributed to the natural scientist", some religious scholars (and subsequently many others) also adopted it as a pejorative with the meaning "an exaggerated trust in the efficacy of the methods of natural science applied to all areas of investigation (as in philosophy, the social sciences, and the humanities)".[3] The term scientism is often used critically, implying an unwarranted application of science in situations considered not amenable to application of the scientific method or similar scientific standards. https://en.wikipedia.org/wiki/Scientism I use it more in reference to cargo-culting of fake scientific method, for a bogus Appeal to Authority .... I'd switch to "Science!", like Venkatesh Rao, but few would get it. PseudoScience?

Zvi Mowshowitz: Childhood and Education #9: School is Hell. This complication of tales from the world of schooling isn’t all negative. I don’t want to overstate the problem. School is not hell for every child all the time. Learning occasionally happens. There are great teachers and classes, and so on. Some kids really enjoy it. School is, however, hell for many of the students quite a lot of the time, and most importantly when this happens those students are usually unable to leave. (school is prison) (more)

Zvi Mowshowitz: Childhood and Education #8: Dealing with the Internet. It’s rough out there. In this post, I’ll cover the latest arguments that smartphones should be banned in schools, including simply because the notifications are too distracting (and if you don’t care much about that, why are the kids in school at all?), problems with kids on social media including many negative interactions, and also the new phenomenon called sextortion. (more)

Bob is one of the principal architects of the Jobs to be Done theory and founder of The Re-Wired Group. https://therewiredgroup.com/about/bob-moesta/ https://www.bobmoesta.com/ (more)

basis-case of Jobs to be Done framework

mutual fund designed to mimic an already-existing market "index", resulting in lower fees than managed mutual funds, often resulting in better net returns to customer.

largest manager of index funds (more)

irrestible (more)

an acute gap between a person's desire and reality; cf compelling

What's Your Problem?: To Solve Your Toughest Problems, Change the Problems You Solve by Thomas Wedell-Wedellsborg, ISBN:633697223 - problem solving via re-framing (more)

Joe Procopio: How the Tech Industry Stopped Building Things Customers Want. When was the last time you waited in line to buy the latest and greatest tech product? (more)