Onsite Customer

Wiki Wiki Web:OnsiteCustomer

Wiki Wiki Web:CustomerBillOfRights

William Wake's How to Be a Customer of XP Software

It's easiest when this is a single person. But sometimes you have a whole Customer Team.

Often the Goal Donor and the Gold Owner aren't the same person. If those 2 people don't agree, there will eventually be big problems.

Edited:    |       |    Search Twitter for discussion