Process Improvement

improve the system (not focused on human behavior/motivation) of a process. A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes.[1] These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once.[2] Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. https://en.wikipedia.org/wiki/Continual_improvement_process