Shoshana Zuboff

Shoshana Zuboff (born November 18, 1951)[2] is an American author, professor, social psychologist, philosopher, and scholar. Zuboff is the author of the books In the Age of the Smart Machine: The Future of Work and Power and The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism, co-authored with James Maxmin. The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power, integrates core themes of her research: the Digital Revolution, the evolution of capitalism, the historical emergence of psychological individuality, and the conditions for human development.[2] Zuboff's work is the source of many original concepts including "surveillance capitalism", "instrumentarian power", the "division of learning in society", "economies of action", the "means of behavior modification", "information civilization", "computer-mediated work", the "automate/informate" dialectic, "abstraction of work", "individualization of consumption" and the "coup from above". https://en.wikipedia.org/wiki/Shoshana_Zuboff

The Support Economy http://www.thesupporteconomy.com/

retired Harvard Business School prof http://dor.hbs.edu/fi_redirect.jhtml?facInfo=bio&facEmId=szuboff