Systems Thinking book by John Gall

Gall's Law: A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works and cannot be patched up to make it work. You have to start over with a working simple system.

(Every Human System is a Complex System.)

quotes - 36 laws:

Premise: Systems in general work poorly or not at all.

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