W Edwards Deming

Product Quality guru http://deming.eng.clemson.edu/

his 14 Principles of Management

• Drive out Fear! (Blame)

see esp his Red-Bead Experiment showing the Deming 94%: most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system (responsibility of management), 6% special (individual/blame/credit).

and (1990-07-11) Deming talk - Does anybody give a hoot about profit?

He spoke to my Turnarounds class at Columbia.